We are always happy to help, and you are welcome to visit our stores. However, our showroom service is open for appointment in advance only. Appointment must be confirmed by our staff prior to your arrival. Once we receive your request, we will contact you to confirm the date and time. You are welcome to contact us in various ways to confirm an appointment; by telephone, e-mail or by filling in our appointment form on our website. We hope brides have their wedding date set before coming to try dresses on, as the date of your wedding can make a difference to when dresses are available.

We offer appointment service in stores for wedding dresses only. Our appointments usually last about an hour, and we are committed to giving each bride a professional and personal consultation, in which bridal consultant will help you decide what to try on and provide you with relevant and honest advice. There is no obligation to buy a wedding dress after an appointment, however if there are timing issues with your gown or limited stock, our non-commission based consultants should advice you of this.

It is always helpful to bring someone you trust to your appointment. We advise one or two people ideally, as this makes for a relaxed but informative experience. Our store is happy for you to bring more people than this if you wish, except on weekends when we are busy and have limited room. We also advise that bringing children or pets with you on weekends can be stressful and distracting.

We have excellent tailors with first-class handcraft. We can tailor most dresses in about 45-60 calendar days. For your own benefit, we advise that you leave around 1 month for alterations. There is also the option of a “rush-order” with many of our dresses which would reduce waiting time. However, this usually incurs an extra cost. Please do not panic if you have less than 3 months before your wedding, as we have many sample gowns and stock gowns which can be bought immediately and altered to fit.

Dresses in stock are those popular styles chosen specifically by our professional designers, newly made in advance for future brides who may need dresses urgently before wedding. These dresses are all well preserved in perfect condition, non-worn, non-tried. To buy stock dress, please consult us for detail stock information. Buying a stock dress is also a time-saving, economical option without compromise on quality or wow-factor.

We accept full payment only. We accept payment methods like Cash, Credit card, Debit cards. And if you don’t pay directly in our stores, we also accept online payment like Bank Transfer and Paypal. Tailoring time is calculated from the day we get your full payment. We will also need to measure you and take some personal details so that we can make dress in correct size and contact you when your dress arrives.

Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Tailoring process begins as soon as an order has been placed, and materials cannot be reused. For any changes or cancellations, please do contact us within 3 days. Please note that corresponding change fees will be charged on changes you need. Please contact us for detail when you need changes.

We always tailor your gown according to the size or measurements you offer when ordering. We suggest you to keep your body shape and weight unchanged, at least not change too much after ordering. Losing a lot of weight might cause fitting problem, which make you spend extra on alteration. In such case, adjustable corset back for dress is recommended as help.

Once we have had all your fittings and your dress is perfect, we will pack it carefully in our bridal bags. We will then ask you to come and collect your dress or we can also send dress to you by express under your confirmation.